Refund policy

Return & Refund Policy

We want you to love what you ordered. If something isn’t right, we’re here to help.

Returns
You have 14 days from the delivery date to request a return. To be eligible, items must be unworn, unwashed, unused, and returned in their original condition with tags attached.

Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. In those cases, we will cover the return shipping cost.

Sale & Bundle Items
Items purchased during a sale or as part of a bundle promotion are eligible for store credit only, unless otherwise required by applicable law.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item, or where required by applicable law.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery, and include photos of the issue. We will work to resolve the problem at no additional cost to you.

How to Start a Return
Email support@mayceelegante.com with your order number and reason for return. We aim to respond within 24 hours.

Contact Us
For questions about returns or refunds, contact us at support@mayceelegante.com